Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Best Online Casinos. Most messages we receive fall into three groups: questions about how a bonus or withdrawal rule actually works, corrections to something we have published, and readers who are stuck with a casino and are not sure where to take it next. All three are welcome, and this page explains what we can do with each — and what we cannot.
One thing to be clear about up front: we are an independent research and comparison publisher, not a casino operator. We cannot open, close, verify or credit an account, release a withdrawal, or reverse a decision made by a gambling site. If your issue is with money sitting in a casino account, the section on complaints below tells you where that actually needs to go.
How to email us
Email is the only channel we operate. Write to us at the contact address published on growwitheddy.com and give us the detail we need to answer properly in one reply rather than three. Useful things to include:
- Your state. US online casino rules are set state by state, so an answer that is right in one state can be wrong in another. Naming your state saves us guessing.
- The casino and the page you were reading. If you are flagging something out of date, a link or page title helps us find it fast.
- The exact wording you are asking about. Bonus terms live or die on phrasing — "wagering on deposit plus bonus" and "wagering on bonus" are very different numbers.
- Dates. For anything involving a pending withdrawal or a verification hold, the date you requested it matters more than anything else in the message.
Please do not send us copies of your ID, bank statements, card images or account passwords. We have no use for them and no reason to hold them. Casinos ask for those documents through their own secure upload tools; we never will.
How we treat commercial relationships
Some of the casino links on this site are commercial. If you sign up through one, we may earn a commission from the operator at no extra cost to you. That arrangement does not buy a position in our lists, a rating, or a soft write-up, and it does not change what we tell you when you email us. If we think an offer is poor value for the reader, we say so whether or not there is a commercial link attached to it.
If you are contacting us on behalf of an operator or affiliate program, say so in the first line. We will read it, but marketing material does not become editorial content, and we do not remove critical coverage on request. Documented factual corrections are a different matter and we act on those quickly.
Questions we get asked most, and what we can tell you
Withdrawal speed
The most common question by a distance is why a payout is taking longer than the advertised time. The honest answer is that the advertised window almost never starts when you press the button. Typically there is a pending or reversal period first, then a compliance review, then the payment rail's own clock. We can explain how those stages usually run and what to ask the casino for. We cannot make a payment move.
Bonus terms
We can walk through a published offer and show you what it means in dollars. Take a 200% deposit bonus on a $100 deposit with 30x wagering applied to deposit plus bonus: that is $300 of credit and $9,000 of turnover before a withdrawal is possible. Change the wagering to bonus-only and it becomes $6,000. Same headline, very different commitment. Maximum bet caps while a bonus is active, expiry dates and cashout limits change the math again, so tell us which offer you mean.
Payments
We can tell you what a casino advertises for deposits and withdrawals in the US — debit and credit cards, ACH bank transfer, wire, e-wallets where an operator supports them, and prepaid options — and where the common friction points are. Card deposits often cannot be used for payouts, so a card deposit frequently comes back as ACH or a check. PayPal availability varies by operator and by state and should never be assumed. We cannot confirm that a specific method will work on your specific account.
Legality and eligibility
We can explain the general framework. We cannot give legal advice or tell you that a particular site is authorized to serve you where you live — that is a question for the casino's own licensing disclosure and your state regulator.
The casinos we cover, and what to ask us about them
Readers usually email about a specific operator from our lists. Here is what we can usefully discuss about the three at the top, including the parts we would want you to look at before depositing.
Raging Bull — rated 10.0 by our editors
It sits first because its headline welcome offer, 410% up to $10,000 plus 50 free spins, is one of the largest percentage matches in our list. That number is also the reason it generates the most questions. A match that size normally carries heavy playthrough, game weighting that excludes or part-counts table games, and a cap on how much of the bonus winnings can ever be cashed out — so the $10,000 figure is a ceiling on the match, not on what you can withdraw. The free spins usually carry their own separate terms and expiry. Ask us and we will point you to the specific clauses to read; verify all of them on the operator's own terms page before you deposit, because they change.
Limitation: very large percentage matches almost always mean the slowest route to a withdrawable balance in this list.
Magician Bet — rated 9.8
This one is worth a question because of what it leaves out. The offer is advertised as 101% No Wagering, meaning the bonus is not attached to a playthrough multiple. For a reader whose priority is getting money back out quickly, that structure removes the single biggest obstacle to a withdrawal. It is the reason we rank it where we do despite a far smaller headline number than the sites above and below it.
Limitation: "no wagering" rarely means no conditions at all. Minimum deposits, maximum bet limits, expiry windows and caps on winnings from bonus funds can still apply, and a 101% match is modest next to the rest of this list. Read the offer terms before assuming it is unconditional.
Slots of Vegas — rated 9.8
Its 375% bonus plus 50 free spins on Cash Chaser is tied to a named game, which is the detail readers most often miss. Game-specific spins only count on that title, and winnings from them are commonly capped and subject to their own wagering before they convert to cash. We include it because the slot-led offer is a reasonable fit for readers who mainly play reels and are not trying to clear a bonus on blackjack or roulette.
Limitation: if you prefer table games or live dealer play, this offer is a poor match — those categories typically contribute little or nothing toward clearing it.
Comparing the headline offers
| Casino | Editorial rating | Advertised welcome offer | What to check first |
|---|---|---|---|
| Raging Bull | 10.0 | 410% up to $10,000 + 50 free spins | Playthrough multiple and max cashout |
| Magician Bet | 9.8 | 101% no wagering | What conditions still apply |
| Slots of Vegas | 9.8 | 375% + 50 free spins on Cash Chaser | Spin value, cap and game restriction |
| Uptown Aces | 9.6 | 600% for new players | Maximum bet while bonus is active |
| Card Crush | 9.5 | 2 mystery coins and 5 cards | What the coins can be used on |
| Zumba Cards | 9.5 | 250% deposit bonus up to 250 SC | Sweeps currency redemption rules |
| BetUS | 9.5 | 200% up to $4,000 | Rollover across casino and sportsbook |
| Amazon Jackpots | 9.3 | 4 posters, 40 free SC and bonus wheel for $20 | That this is a $20 purchase, not a giveaway |
| Slots and Casino | 9.1 | 500% up to $2,500 x3 | Whether each tier has separate terms |
| Bets.FM | 9.0 | 225% up to 1 BTC + 225 free spins | Currency of deposit and payout |
Ratings in this table are our editors' assessments, not customer review scores. Offers are as advertised by the operators and were checked on Sep 27, 2026; terms change without notice, so confirm them on the casino's own site.
Money questions we can and cannot answer
Nothing on this site costs you anything to read. The money side of your question is always between you and the casino, and these are the parts readers most often need help framing:
- Minimum deposit. Operators set their own floor, and a bonus often has a higher qualifying minimum than the account minimum. Depositing under the qualifying amount is the most common reason a bonus does not appear.
- Deposit methods. Debit card, credit card (some US issuers decline gambling transactions outright), ACH bank transfer, wire and e-wallets where offered. Availability differs by operator and state.
- Withdrawal methods. Usually narrower than the deposit list. Expect ACH, wire or check for US players, with e-wallet payouts only where you also deposited that way.
- Minimum and maximum withdrawal. Both exist. A weekly or monthly cap is what turns a large win into a series of instalments, and it is worth reading before you chase a big jackpot.
- Fees. Some operators absorb them, some pass on wire or check costs, and some allow one free withdrawal per period and charge after that.
- Timing. Pending period, then verification, then the payment rail. E-wallets are generally fastest where available; checks are slowest.
Tell us which of those you are stuck on and we will explain how it normally works and what to ask the casino. We cannot see your account balance, your pending payout or your transaction history.
What is on these sites beyond the welcome offer
Questions often start with a bonus and end up being about the games. The operators in our lists generally run the same broad categories: slots, from low-volatility titles that pay small and often to high-volatility games that swing hard; progressive jackpots, where a slice of every bet feeds a shared prize pool; table games including blackjack, roulette and baccarat, each with its own house edge and rule variants; and live dealer rooms streaming real tables in real time, which usually have higher minimum stakes and contribute least toward bonus wagering.
Two technical points are worth knowing before you email about them. Return to player (RTP) is the long-run theoretical percentage a game returns across millions of spins — it says nothing about your session. Random number generators decide each outcome independently, which is why a game being "due" is not a thing. Volatility describes how lumpy the returns are, not how generous they are.
Several of these operators also run lines beyond the casino. BetUS is a sportsbook as well, so a rollover requirement there may be satisfiable across sports betting and casino play under different weightings — always check, because sports wagers and slot spins rarely count the same. Card Crush, Zumba Cards and Amazon Jackpots use sweepstakes-style currencies rather than straight cash balances, which means promotional coins, separate redemption rules and their own eligibility map. Those redemption terms are not the same thing as a cash withdrawal, and that distinction catches people out. Bets.FM prices its offer in bitcoin, which introduces currency conversion into both ends of the transaction.
Who can play, and what applies in the US
You must be at least 21 to use the casinos covered here, and in some states the threshold or the product mix differs. There is no single national online casino licence in the United States. Federal law sets some boundaries, but authorization to offer real-money online casino play is granted state by state, by a state gaming regulator, and only a minority of states have done so. Sweepstakes and promotional-currency sites operate under a different legal model again, and are unavailable in several states.
What that means for you in practice: availability is a question about your state, not about whether a site will accept your signup. Accepting a customer and being authorized to serve that customer are not the same thing, and we will not tell you otherwise. Before depositing anywhere, check the operator's licensing disclosure, check your own state's regulator, and expect identity verification — name, date of birth, address, and usually a document upload — plus source-of-funds questions on larger transactions. That verification is a regulatory obligation, not an obstacle the casino invented, and completing it early is the single most effective way to avoid a delayed first withdrawal.
We also publish research on markets outside the US, including casinos that operate outside the UK's GamStop scheme, which is a UK-specific topic and does not describe US availability.
Complaints, disputes and support
If a casino has refused a withdrawal, closed your account or voided winnings, we are not the right first stop — but we can tell you the order to work through:
- Raise it in writing with the casino's support team and ask for a written reason referencing the specific term they are applying.
- If that fails, escalate through the operator's formal complaints procedure. Licensed operators must publish one and must tell you the deadline for responding.
- If it is still unresolved, take it to the regulator that licenses the operator, or to the alternative dispute resolution body named in their terms.
- Keep every screenshot, email and timestamp. Disputes are usually decided on the documented record.
If your message is about your own gambling rather than a casino's conduct, say so and we will respond with support and self-exclusion information rather than product recommendations. Licensed US operators are required to offer deposit limits, loss limits, cooling-off periods and self-exclusion; many states also run their own self-exclusion registers. Device-level blocking software is an additional option worth knowing about. Free, confidential help is available in the US through the National Council on Problem Gambling helpline at 1-800-522-4700, which operates 24 hours a day. Gambling is entertainment that costs money on average — never a way to make it back.
What happens after you write
A person on the editorial team reads your message. We aim to reply within two business days, though corrections involving several pages can take longer to verify before we respond. We do not send automated replies in place of an answer, and we do not pass your details to the casinos we cover.
If you are flagging an error, tell us what you believe is wrong and, where you have one, the source. We date our fact-checks for a reason: bonus terms, payout windows and state availability all move, and reader reports are one of the ways we find out that something has shifted. Corrections we can verify get made, and we would rather hear about them from you than leave them sitting.